A Paperless Society

Although apparently a hardware problem, rather than any type of virus or malicious attack, this incident in the NHS trust shows the dangers of relying on technology. Pennine Acute trust had to cancel approximately 650 appointments because of an IT failure.

Whatever the benefits of IT, and there are many, in the area of health care, there is an obvious and basic need to make sure that any failure does not lead to this type of situation.

Technology should was act as a backup to main systems of care in the health service, and should never be solely relied upon. This type of breakdown highlights the enormity of what it means to  technology as the prime mover behind records and appointments in the NHS.

People sometimes treat IT almost as an ideology, believing it can solve most of life’s problems. Technology is at its best when it is working with other types of systems, especially paper ones, which complement each other and neither of which compromised in the event of any breakdown or failure in the system.

Manchester Evening News

Comments are closed.